Cubicasa's app experience
CubiCasa’s mobile app allows users to scan properties with a smartphone and create floor plans quickly, making it easier to list and share property details.
Project objectives
Reduce processing time of orders
Scanning errors delay processing, as they require manual correction by the production team.
Increase accuracy of floor plan results
Scanning errors lead to inaccurate results, causing frustration and generating additional support requests.
Create an engaging learning experience
Craft an enjoyable and satisfying experience for users that makes it easy for them to understand their scanning errors.
Early insights
Initial data revealed that users frequently repeated the same scanning mistakes without noticeable improvement over time.
Disclaimer: The data presented has been modified to protect company confidentiality.
Error percentage (%) over the course of 8 months
Rationale for moving away from previous designs
Co-designing with Customers
Key Questions
The first designs I explored were using a longer education approach. While these helped with more information, they didn’t perform well during usability tests.
What I learned
Insights that guided decisions
Solutions
I finally landed on a design for scanning error feedback. Why?
It allowed users to revisit and understand past errors at their own pace — not just during the scan.
It emphasized clarity through visuals and summaries rather than technical terms.
It addressed the core issue: repeated mistakes due to unclear, fleeting in-scan messages.